Police Scotland eliminated greater than 100,000 recorded public calls

Around 115,000 recorded requires police Scotland's non-Fall 101 line have been eliminated because of technical mistake.

BBC Scotland News has realized that the issue was found in February 2025.

It is known that the worth of 1 month for the road was recorded and maintained for 4 weeks, however then not saved.

Police Scotland states that the error was shortly recovering and didn’t have an effect on the flexibility to reply to 101 calls or have an effect on 999 emergency calls.

Police Scotland web site says that 101 line ought to be used to contact the police whereas reporting non-fruitful occasions.

Of these examples embrace stolen vehicles, suspected drug dealing or minor site visitors conflicting reporting.

The requires the 101 line are supposed to file and retailer the calls and on the later date, complaints towards the police, authorized proceedings, or when a member of the general public presents requests to achieve their knowledge, can be utilized.

Although the decision recording was eliminated, police Scotland says that data like name, length, caller quantity and dialogue of mentioned particulars of debate and finish time are nonetheless obtainable.

According to police scotland knowledge, 101 traces obtained greater than 100,000 calls each month between January 2024 and November 2024.

Supte Gordon Fotheringam stated: “In February 2025, a technical mistake was detected on the 101 non-pair call recording platforms, which means that 101 were unable to regain the amount of call recording.

“The mistake was shortly corrected and didn’t have an effect on the flexibility to reply to 101 calls. It didn’t have an effect on the emergency 999 name line at any time.

“On further investigation, it was confirmed that 101 calls were not collected, while the call data was still available.

“A brand new recording system has been carried out since then reduces the chance of any future technical defects and will increase flexibility in our telephony construction.”