The Covid Help Desk is an initiative began by Machadalo, a tech startup. Headquartered in Mumbai, the startup has a pan-India presence with the NASSCOM Product Centre, the apex physique for the IT-BPM (Business Process Management) trade lately recognizing their efforts.
Shyamali Khanna, who leads the volunteer program with the COVID assist desk WhatsApp Bot, stated that the chatbot is a singular platform within the nation that gives end-to-end data and thus, helps COVID-19 sufferers. .
WhatsApp Chatbot is a software program program that runs on the encrypted WhatsApp platform. Users can talk with the chatbot via the chat interface as they might speak to an actual individual.
Khanna recalled how a crew of over 20 members got here collectively on April 20 to assist individuals through the second wave of the pandemic. “Our platform gives options utilizing social media platforms with over 400 docs and over 35,000 suppliers in 540 out of 741 districts throughout the nation. More than 250 volunteers are making certain that every single day greater than 500 individuals are helped via this BOT.
NASSCOM additionally lately posted the way it was a simple to make use of WhatsApp repository that addresses considerations in regards to the availability of oxygen cylinders, ICU beds, ventilators and medicines. The bot gives the consumer with a menu from which a selected class and a metropolis could be chosen to search out the most recent verified data.
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With inputs from TheIndianEXPRESS
