To cut back fraudulent actions, Indian Railway Catering and Tourism Corporation (IRCTC) has joined arms with caller identification platform Truecaller to guarantee passengers that vital communications like reserving particulars and PNR standing are being delivered by IRCTC nobody else.
With this, the unified National Railway Helpline 139, utilized by tens of millions of Indians day by day, has now been verified by Truecaller Business Identity Solutions.
“People will now see a green verified business badge logo while calling the 139 helpline. In addition, the verified SMS message headers will ensure that customers know that they are receiving communication regarding their bookings and other travel details from IRCTC only,” the corporate mentioned in a press launch.
In addition, the verified tick mark icon will now lock the Indian Railways model title and profile picture on Truecaller, offering a safe buyer expertise and decreasing the probabilities of fraud.
IRCTC Chairman and Managing Director Rajni Hasija mentioned: “We are delighted to be working with Truecaller on this new initiative. Through this affiliation, we have now taken a step ahead in the direction of making IRCTC’s communication channels extra sturdy, dependable and safe with prospects by technical collaboration with Truecaller, thereby instilling belief with our prospects.
It is to be famous that IRCTC began 139 inquiry and helpline companies in 2007 with Bharat BPO Services Limited because the technical accomplice within the undertaking. About 2 lakh calls are obtained day by day on the helpline with requests for practice reservation, arrival and departure in addition to safety, medical and different particular wants.
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With inputs from TheIndianEXPRESS
